Got it
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Support

Running into trouble? Try the steps below first. If that doesn’t help, email us.

Email us

hi@hailab.dev

Write in English or Chinese, and we’ll get back to you as soon as we can.

Send an email

Questions

Most questions about offline use, downloads, languages and privacy are answered here.

Read the FAQ

Troubleshooting

01

A model download is stuck or fails

Check your connection, then pause and resume. If it still fails, switch the download source in Settings › Models and try again. Files are verified automatically when done.

02

Voice input doesn’t respond

Make sure Got it is allowed in iOS Settings › Privacy & Security › Microphone. The speech model must be downloaded before first use.

03

Got it doesn’t appear in other apps

Choose Got it in Settings › Apps › Default Apps › Translation, and make sure the translation model is downloaded in the app.

04

The app closes or runs out of memory

Close other memory-heavy apps and try again. Devices with less memory may not be able to run the translation model.

When reporting a problem, include

  • Your device model and iOS version
  • The app version (Settings › About)
  • The model and languages you were using
  • The steps that led to the problem — screenshots help